Blog

As the CEO of Ytel, taking a step back and reflecting on my leadership has always been important to...

With 2017 almost upon us, you are most likely in the process of sitting down with your...

Let's face it - it's difficult to get everyone on board for leadership meetings. They can be long...

Fulfilling the role of leader in a business can be an overwhelming, daunting, and thankless job....

Change comes in fluid motions and forces you to re-adjust, re-evaluate, and repair. It's a great,...

There are plenty of reasons why your agents are frustrated with their daily tasks. We can chalk...

Let's paint a picture that many of us have experienced - Waking up in the morning and having no...

Depending on the number of employees you have at your company, adhering to everyone’s schedule and...