Kicking off 2017 with an exciting milestone like this one shows the dedication, motivation and support our entire Operations team exhibits on a day to day basis. They're here around the clock, ensuring our products and solutions are up and running smoothly. 96% is a huge number worth celebrating, and we're so proud of all their hardwork and dedication to the onboarding process that they've helped to implement and also carry out every day.
They balance this paramount task while managing several accounts each, all who have different goals and needs, and varying levels of urgency for each customer. There is a certain amount of stress that comes with the territory of working in Operations, and our team takes it all in stride and make it a priority to work together to meet their goals and more importantly, help our customers meet their goals.
what's next for Operations in 2017?
- Continue hitting goals in each quarter
- Successfully onboarding new happy customers
- Train customers on the power of Ytel products and solutions
- Build our team along the way (we've hired two new employees this year!)
- Have a great department and a great year at Ytel!
Have you checked out some of Operations blog posts recently? They share their expertise on industry trends, experiences, tips and insight on trainings and how to keep customers happy, their experience above satisfactory, while also remaining a motivated and happy employee. Don't miss out!
Here are a few of our favorites:
- Power Through Your Day as a Success Manager
- Customer Support: Tips from Leadership
- Collaboration Within Your Company
Great job, Operations! We're proud to work with you. 
