Ytel Blog

6 Reasons Why SMS is the Answer for Customer ...

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

Continue Reading →

Programmable APIs make it easy to add SMS & v...

Delivering positive customer experiences is a high priority for businesses across industries. Whether a customer is booking a trip, following up on a purchase, or checking the stat...

Continue Reading →

Customer Retention for SaaS Companies

No pretending here, as SaaS (Software as a Service) companies provide both a software and a service, they must truly excel at both fronts. When the average SaaS startup takes 11 mo...

Continue Reading →

Employee-Based Onboarding: The Basics

Onboarding plays a crucial role in an employee's dedication and loyalty to the company they work for. If a new employee shows up on their first day to find that no one is prepared,...

Continue Reading →

Happy Customers Are Your Best Marketing Tool

Everybody wants happy customers. After all, happy customers usually come back, and when they do, they often bring their friends, family, and associates with them. As the old saying...

Continue Reading →

Tech Integrations Create Opportunities for Bu...

Highly successful entrepreneurs and business leaders tend to have one thing in common. They look beyond the simple nuts and bolts operations and see a much bigger picture. When a n...

Continue Reading →

Custom Dial Types for Lead Gen Facilitation

An outbound call center finds its strength in the puzzle piece that many other communication methods lack - true human interaction. With agents fielding calls and interacting with ...

Continue Reading →

4 New Call Center Myths Debunked

The speculation behind call centers, the services they offer, outsourcing vs. in-house and everything in between can fuel a lot of rumors and myths that get mixed up with the truth...

Continue Reading →

Common Goals are Invaluable to Camaraderie

Explicitly communicating common goals are absolutely essential to the survival of the modern company, and the teams within those companies. Here are just a few of the reasons to pr...

Continue Reading →

3 Ways to Increase Transparency on Your Team

What does transparency mean to your team? For us, it means operating in a way that is easy for others to see what's happening with clear end goals in ...

Continue Reading →