Ytel Blog

Posts by Drew Matthews, Ytel :

Unified Communications: The Telecom Blend

By Drew Matthews, Ytel  |  

The opportunities for companies that embrace a truly unified communications structure are almost limitless in the next few years. Commerce is steadily moving towards the cloud and ...

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Best Productivity Apps for A CEO

By Drew Matthews, Ytel  |  

While technology might add to the noise of our every day lives, there is a certain amount of convenience, organization, and productivity it contributes, too. Business leaders and C...

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Frequently Used Telecom Terms

By Drew Matthews, Ytel  |  

In order to fully immerse yourself in any industry, you must also understand the lingo used. Here are some of the most frequently used terms in telecommunications that you should k...

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ECaaS (Enterprise Communication as a Service)

By Drew Matthews, Ytel  |  

"As a service" services are taking over the online business landscape, with every new nuance of a spin off service christening a new acronym. However, ECaaS may actually be one acr...

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All About the API: How to Use Multi-Channel

By Drew Matthews, Ytel  |  

At All About the API last month, our Director of Infrastructure, Drew Matthews, spoke at a developer workshop about multi-channel communication, using this strategy efficiently  to...

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How Technology is Helping Customer Experience

By Drew Matthews, Ytel  |  

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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The Internet of Things & Contact Centers

By Drew Matthews, Ytel  |  

The Internet of Things (IoT) is  revolutionizing multiple industries on a global level. From mobile apps to household devices to enterprise level software solutions, the changes ar...

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