Ytel Blog

How Technology is Helping Customer Experience

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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How OTP Creates a Safer Ride-Sharing Experien...

Ride sharing has become part of our every day driving experience, whether it is to save money on getting to and from the airport or making it home safely from a late night out. Alt...

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SMS for Sales: A Prospecting Dream

Building relationships and communicating succinctly are fundamental for sales to hit their goals. Testing the best channel to use for sales KPIs can be a task unto itself, but that...

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New Verizon Surcharge for SMS Long Code Messa...

In May 2019, Verizon is introducing the first United States carrier fee for long code application-to-person messaging (A2P). What’s this exactly mean and how does this impact you? ...

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5 Pitfalls to Avoid When Building Communicati...

You’ve identified your use case.  You’ve signed up for an account with a programmable communication API company, and you’re now ready to start building communication capabilities t...

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Ytel Holiday Tech Wish List 2018

In the true spirit of Buddy the Elf... Santa’s coming! The holiday season and last-minute shopping are in full gear and it’s time to get your shop on! In need of some wish list ins...

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Top 5 Benefits of Deploying SaaS in any Indus...

You've probably heard of the term SaaS by now; it's a fairly well adopted term, and you may be using a SaaS app without even realizing it! These include Dropbox, Slack, Zendesk and...

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Migrating from Tropo to the Ytel API

As many of you are aware, Tropo is winding down operations. Tropo’s free developer accounts will be disabled October 31, 2018, and paid accounts on November 30, 2018.  More details...

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Chat Bots & Automation: The Good, Bad & Ugly

Chat bots are a conversational UI tool that allows companies to automate their interactions with customers and leads. With strong advantages and disadvantages, it's typically a con...

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Chat Bots Remove Need for Human Repetition

Chat bots can help automate tasks that need to be done frequently and at the right time. For humans, doing the same tasks repeatedly can often lead to boredom and eventually error....

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