Ytel Blog

RCS Messaging Progress Report: Landscape & Us...

By Richard Kaplan, Ytel  |  

Google's new RCS, or Rich Communication Services, is being touted as the successor to the text message. If you've ever been annoyed by the limitations inherent with traditional tex...

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Perfect Your Outbound Dialing Strategy

By Patrick Kennedy, Ytel  |  

What's so special about an outbound dialing strategy? Your company wants to improve connection rates and lower the amount of time and money that you spend making each sale. Your RO...

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The Perfect Telesales Script

By Brandon Wells, Ytel  |  

Yes, we’re serious! You can develop a perfect outbound telesales script - after all, it’s your manuscript for success. Regardless of your market or the product you’re selling, the ...

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Best Practices to Optimize Outbound Dialing

By Hanna Walther, Ytel  |  

In a customer experience driven world, businesses must either align with the needs of consumers or become irrelevant. For contact centers powering outbound dialing campaigns, there...

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Provide Great Customer Service: Outbound Chan...

By Alex Treichler, Ytel  |  

So you have optimized all of your outreach potential into an multi-channel platform... congratulations! Your customers can now reach you in a number of ways, and your company gets ...

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Why Personalization In SMS is Dominating the ...

By Eric Madura, Ytel  |  

Using personalization tokens within your SMS platform is a simple but powerful way to continue building rapport with your existing customers. This post discusses the how and why!

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Leveraging SMS for a Small Business: 3 Benefi...

By Jeremy Bradley, Ytel  |  

SMS for small business doesn't have to be intimidating. We're sharing a few powerful benefits to using text to communicate with customers and leads in a way that isn't pushy and is...

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The Contact Center Shift Towards Conversation...

By Brian Keep, Ytel  |  

If your contact center is on the brink of integrating with an SMS platform to power more interactions, read on for a few touch points that will make using SMS a no-brainer for your...

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Productive & Creative Ways to Use SMS for You...

By Brandon Wells, Ytel  |  

As SMS becomes more of an adopted method of communication for businesses and consumers to communicate, the question pivots from why should we use SMS to chat with an audience to ho...

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Industry Guide: How Non-Profits Can Use Voice

By Hanna Walther, Ytel  |  

The phone is an incredibly powerful tool for many sectors and industries. Nonprofits have unique goals and communication is the biggest driving factor for donations, awareness, att...

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