Ytel Blog

SMS Guides: Best Practices for Outbound Text ...

By Brian Keep, Ytel  |  

SMS is the king of communication for B2C. Once your business aligns with this reality, the sky is the limit. To help make the transition to fully adapting SMS a smooth process, we'...

Continue Reading →

Voice Guides: Best Practices For Outbound Dia...

By Jeremy Bradley, Ytel  |  

Outbound dialing, sometimes known as cold calling, can be a brutal contact method to engage with and interest prospects. You may have a 'warm lead' list, but it can still be a grin...

Continue Reading →

6 Reasons Why SMS is the Answer for Customer ...

By Patrick Kennedy, Ytel  |  

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

Continue Reading →

Why Your Prospects Want to Text You First

By Hanna Walther, Ytel  |  

We talk a lot about SMS (text messaging) and the way it can influence your lead generation in a positive way. Outbound SMS marketing campaigns are a tried and true method to foster...

Continue Reading →

Programmable APIs make it easy to add SMS & v...

By Patrick Kennedy, Ytel  |  

Delivering positive customer experiences is a high priority for businesses across industries. Whether a customer is booking a trip, following up on a purchase, or checking the stat...

Continue Reading →

A Guide to Integrating Communication Capabili...

By Wes Wise, Ytel  |  

The first interaction someone has with your customer's business… Is it going to your website? A phone call from a Facebook Ad? Trying to build a niche CRM is no easy task. Most com...

Continue Reading →

High Volume, High Conversion Marketing Campai...

By Jeremy Bradley, Ytel  |  

While some businesses need a way to communicate with individual prospects and customers one at a time, there's another piece of the puzzle that remains just as high in demand. Bulk...

Continue Reading →

SMS & RVM Outreach Capabilities for A CRM

By Brandon Wells, Ytel  |  

Your CRM has the potential to be an extremely powerful lead generation tool - if you're using it in the right ways! Intrigued? The magic happens when you begin integrating various ...

Continue Reading →

Trying to Provide a Better Customer Experienc...

By Sean Dailey, Ytel  |  

Customer experience is one of the fastest growing trends we've seen in the last few years. Businesses who understand the importance of their customers are working hard to adapt and...

Continue Reading →

Customer Engagement is Mission Critical. Here...

By Brandon Wells, Ytel  |  

We always hear about how customer experience can make or break a business - and while this is arguably true, engagement tops the list as well. Simply put, the way you interact with...

Continue Reading →
New call-to-action