Ytel Blog

Contact Center Agent Best Practices

One of the most important qualities a contact center sales agent can offer is a high level of customer service. According to the IBIS World Report, the industry’s second largest so...

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How to Scare Away Potential Customers

Building a book of business is a difficult and delicate process. With a million different things that could derail a successful sell, it is extremely important to make sure your pr...

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Use Social Media to Ramp Up Customer Support

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

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Your Business Number is Getting Texts Whether...

Yes, you read that right. If the business numbers you use on marketing collateral, your website, business cards, etc. is not enabled to receive text messages, you're leaving so muc...

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Voice Guides: Best Practices For Outbound Dia...

Outbound dialing, sometimes known as cold calling, can be a brutal contact method to engage with and interest prospects. You may have a 'warm lead' list, but it can still be a grin...

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Conversational Messaging: Causing marketing, ...

What do sales, marketing, and support all have in common? Well, a few things... but at the top of the priority list is simple - people! Each of these departments has direct interac...

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The SMS & Voice Blend for Sales Teams

Struggling to find the sweet spot on how to successfully contact and get in touch with prospects? Two of the strongest channels for promoting a product, boosting brand awareness, a...

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Why Your Prospects Want to Text You First

We talk a lot about SMS (text messaging) and the way it can influence your lead generation in a positive way. Outbound SMS marketing campaigns are a tried and true method to foster...

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A Guide to Integrating Communication Capabili...

The first interaction someone has with your customer's business… Is it going to your website? A phone call from a Facebook Ad? Trying to build a niche CRM is no easy task. Most com...

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SMS & RVM Outreach Capabilities for A CRM

Your CRM has the potential to be an extremely powerful lead generation tool - if you're using it in the right ways! Intrigued? The magic happens when you begin integrating various ...

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