Ytel Blog

Contact Center Agent Best Practices

By Eric Madura, Ytel  |  

One of the most important qualities a contact center sales agent can offer is a high level of customer service. According to the IBIS World Report, the industry’s second largest so...

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How to Scare Away Potential Customers

By Sean Dailey, Ytel  |  

Building a book of business is a difficult and delicate process. With a million different things that could derail a successful sell, it is extremely important to make sure your pr...

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Use Social Media to Ramp Up Customer Support

By Hanna Walther, Ytel  |  

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

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Your Business Number is Getting Texts Whether...

By Alex Treichler, Ytel  |  

Yes, you read that right. If the business numbers you use on marketing collateral, your website, business cards, etc. is not enabled to receive text messages, you're leaving so muc...

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Voice Guides: Best Practices For Outbound Dia...

By Jeremy Bradley, Ytel  |  

Outbound dialing, sometimes known as cold calling, can be a brutal contact method to engage with and interest prospects. You may have a 'warm lead' list, but it can still be a grin...

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Conversational Messaging: Causing marketing, ...

By Alex Treichler, Ytel  |  

What do sales, marketing, and support all have in common? Well, a few things... but at the top of the priority list is simple - people! Each of these departments has direct interac...

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The SMS & Voice Blend for Sales Teams

By Jeremy Bradley, Ytel  |  

Struggling to find the sweet spot on how to successfully contact and get in touch with prospects? Two of the strongest channels for promoting a product, boosting brand awareness, a...

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Why Your Prospects Want to Text You First

By Hanna Walther, Ytel  |  

We talk a lot about SMS (text messaging) and the way it can influence your lead generation in a positive way. Outbound SMS marketing campaigns are a tried and true method to foster...

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A Guide to Integrating Communication Capabili...

By Wes Wise, Ytel  |  

The first interaction someone has with your customer's business… Is it going to your website? A phone call from a Facebook Ad? Trying to build a niche CRM is no easy task. Most com...

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SMS & RVM Outreach Capabilities for A CRM

By Brandon Wells, Ytel  |  

Your CRM has the potential to be an extremely powerful lead generation tool - if you're using it in the right ways! Intrigued? The magic happens when you begin integrating various ...

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